Applicants outside the UK who cannot update their UKVI account themselves can ask UK Visas and Immigration to do it for them, under guidance revised on 29 July 2026.
Key facts
- Who: People with an eVisa who are outside the UK and cannot update their UKVI account themselves
- From: Guidance revised 29 July 2026; the source gives no separate in-force date
- Source: Living in the UK: applying from overseas
Guidance page revised 29 July 2026.
The guidance "Living in the UK: applying from overseas" has been updated on when you can ask UK Visas and Immigration (UKVI) to update your UKVI account for you.
The guidance says that if you are outside the UK and cannot update your UKVI account, you can ask UKVI to update it for you. It adds that you may need to submit your fingerprints and photo (biometric information) at a visa application centre (VAC).
The guidance explains that an eVisa is a digital record of your identity and immigration status and of the conditions of your permission. You need a UKVI account to access it. If you have online access to your immigration status information, you can update your personal information in your UKVI account yourself. The details the guidance lists are:
- mobile phone number
- email address
- name
- identity document, such as a passport or national identity card
- home address
- postal address
It says you must tell UKVI about changes to personal details such as your name and nationality, or to contact details. You should also tell UKVI if any information on your online immigration status profile is incorrect.
The guidance gives three reasons for keeping details current. You need to be able to view and prove your rights to others, such as employers or landlords. UKVI must be able to contact you, for example while you wait for a decision or to have documents returned. And you must be able to travel with your current identity documents.
It also says you should give yourself plenty of time to check that your personal details and eVisa information are correct before you travel. Not doing so may mean carriers delay you or deny you boarding.
Separately, the guidance says you can contact UKVI for help with accessing your account, updating your personal details, and sharing your status on your behalf if you cannot do so yourself.
What this means for applicants
If you hold an eVisa, are outside the UK and cannot update your UKVI account yourself, you can ask UKVI to make the update for you. You may need to give your fingerprints and a photograph at a VAC, which could be in another country.
Check your personal details and eVisa information well before you travel. Under the guidance, out-of-date details may mean a carrier delays you or denies you boarding.